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Privacy Policy

 

1.Introduction

Elite Travel Ltd. (“Elite Travel,” “we,” “us,” or “our”) is committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and Maltese law. This policy explains how we collect, use, share, and protect your information when you use our website (www.elitetravel.mt) and our travel services.

 

2.Data Controller

For all our services, Elite Travel, as the Data Controller, having its address at  66, The Terrace, Block A, Flat 2, Triq Ruzar Briffa, Mosta MST 1490, Malta, is responsible for the processing of Personal Data it receives from you.

 

3.What Information We Collect

 

We collect personal data that you provide directly to us or that is generated during your use of our services. This includes:

  • Registration Information: Name, address, email, phone number, date of birth, and login details.
  • Website Usage: Travel preferences, browsing behavior, IP address, device information, and cookies.
  • Booking Information: Passport details, ID information, insurance details, dietary requests, and payment information.
  • Communication Information: Emails, phone calls, social media messages, feedback, and survey responses.
  • Information about Other Travelers: If you provide data about other people on your booking, you must ensure they have consented How

    We Use Your Information

We use your personal data to:

  • Provide and manage your travel bookings.
  • Communicate with you regarding your bookings and inquiries.
  • Process payments and manage invoices.
  • Personalize your travel experience and provide relevant marketing (with your consent).
  • Improve our services and website.
  • Ensure security and prevent fraud.
  • Comply with legal obligations.
  • Conduct market research.
  1. Legal Basis for Processing

We process your personal data based on:

  • Your consent.
  • The necessity to fulfill our contract with you.
  • Legal obligations.
  • Our legitimate interests (e.g., improving services, preventing fraud).
  • Vital interests.
  1. Sharing Your Information

We do not sell your personal data. We may share your data with:

  • Travel suppliers (airlines, hotels, etc.).
  • Payment processors.
  • IT service providers.
  • Marketing agencies (with your consent).
  • Legal authorities (when required).
  1. Data Security

We implement security measures to protect your data, including firewalls, secure servers, and HTTPS. However, no online transmission is completely secure. You are responsible for keeping your login details confidential.

  1. Data Retention

We will retain your personal data for only as long as it is necessary for the purposes set out in this Privacy Notice. We may also keep hold of some of your information if it becomes necessary or required to meet legal and regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions. After this period, we will securely erase personal data. If data is needed after this period for analytical, historical or other legitimate business purposes, we will take appropriate measures to anonymise this data.

 

  1. Cookies and Social Media

We use cookies to enhance your website experience. Our website may include social media features with their own privacy policies.

  1. Your Rights
  • You have several rights regarding your personal data.
  • You can ask us for a copy of the information we hold about you, and we’ll provide it in electronic or paper format. We aim to respond within one month, though complex requests might take two.
  • You can also ask us to correct any inaccuracies in your data or to delete it in certain circumstances. Additionally, you can object to our use of your data or request that we transfer it to another organization, where technically feasible. Please note that these rights have limitations, such as not allowing us to disclose information about others. We may need to verify your identity before fulfilling your requests. If you have a complaint about how we handle your data, please contact us.
  • You also have the right to file a complaint with the Information and Data Protection Commissioner in Malta.
  1. Marketing Communications

We will only send marketing with your consent. You can opt out anytime via our website or by contacting us. We may still send essential, non-marketing communications.

  1. Children’s Privacy

If you are under 18, please obtain parental/guardian consent before providing us with personal data.

  1. Company Details

ELITE TRAVEL LTD a company registered in Malta with company registration number  C 108355 and whose registered office address is at 66, The Terrace, Block A, Flat 2, Triq Ruzar Briffa, Mosta MST 1490, Malta.

If you have any questions/comments about privacy or if you wish to exercise any of your individual rights, please contact us at: info@elitetravel.mt or text/call us at (+356) 9942 5020 our 24/7 customer service number.